Known Strangers
Back

Support

Need help with your order, shipping, exchanges or anything else? We've gathered everything you need in one place.

Shipping

We currently deliver across India. Most orders are dispatched within 24–48 hours and delivered within 3–7 business days depending on your location.

Exchange Policy

We currently do not offer returns.

If you've received the wrong size, a damaged product, or an incorrect item, we're happy to help you with an exchange.

Please contact us within 7 days of delivery along with your Order ID and clear images of the product.

Our support team will verify your request and guide you through the exchange process.

Chat on WhatsApp

Frequently Asked Questions

Orders are usually dispatched within 24–48 hours. Delivery typically takes 3–7 business days depending on your location.

No. We currently do not offer returns. However, if you've received the wrong size, a damaged product, or an incorrect item, we'll gladly assist you with an exchange.

Simply contact us on WhatsApp within 7 days of delivery with your Order ID and clear images of the product. Our team will guide you through the process.

Once your order is shipped, you'll receive tracking details via SMS and email. You can also track it from your Orders page.

We accept UPI, Credit Cards, Debit Cards, Net Banking and other secure online payment methods.

The fastest way is through WhatsApp. You can also reach us via email for any support or business enquiries.

Still Need Help?

If you couldn't find the answer you're looking for, our team is always happy to help.