Help
Frequently Asked Questions
Answers to the things we get asked most.
Orders
Head to Track Order and enter your order number, or open the order from your account. You'll see every step from confirmation to delivery, along with the courier's tracking number once your parcel ships.
Reach out through Support as soon as possible. Once a parcel has been handed to the courier we can no longer change it — after that, an exchange is the only option.
Confirmation emails occasionally land in spam. If it isn't there, check My Orders — if the order appears in your account, it was placed successfully.
Shipping
Orders are usually dispatched within two working days. Delivery timelines depend on your location and the courier serving your pincode.
Yes — delivery is free on orders of ₹999 and above. Below that, a flat delivery charge applies and is shown at checkout before you pay.
Not at the moment. We currently ship within India only.
Exchanges
No. We don't accept returns once an order has been delivered, so please check the size guide and product details before ordering. What we do offer is an exchange — see below.
Yes, subject to availability. Request one within 7 days of delivery from the order in your account. Items must be unused and unwashed with their original tags and packaging intact. Our Exchange Policy has the full terms.
Contact Support within 48 hours of delivery with clear photos of the item and its packaging, and we'll put it right.
Products
Every product page has a size chart. Our pieces are cut oversized by design, so if you prefer a closer fit consider sizing down.
Wash care instructions are listed on each product page. As a rule: cold wash, inside out, and no tumble drying — prints last considerably longer that way.
Drops are produced in limited runs and most do not return. Some core basics are restocked — keep an eye on New In.
Payments
Payments are handled by Razorpay, which supports UPI, major cards, net banking and popular wallets.
Yes. We never store your card number — it stays with our payment provider, and we only keep a secure reference plus the last four digits so you can recognise it.
Failed payments are auto-reversed by your bank, usually within a few working days. If your order isn't showing after that, contact Support with your order number.