Legal
Exchange Policy
Last Updated: 30 July 2026
1. No Returns
Known Strangers does not accept returns for products that have been successfully delivered. Please review product details and size information carefully before placing your order.
2. Exchange Eligibility
Exchanges are available only for eligible products. The request must be made within 7 days of delivery and the item must be unused, unwashed, with original tags and packaging intact.
3. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery along with clear photos of the product and packaging for verification.
4. Exchange Process
To request an exchange, please contact our support team through WhatsApp. Once your request is reviewed and approved, we will guide you through the next steps.
5. Exchange Availability
Exchanges are subject to product availability. If your requested size or item is unavailable, our team will assist you with the available alternatives.
6. Shipping Charges
Exchange shipping charges, if applicable, will be communicated during the exchange process.
7. Contact for Exchange
For all exchange requests, please contact us through WhatsApp. Our support team will assist you as quickly as possible.
Contact on WhatsApp